Cynefin For Everyday Life – A Use Case

 

Understanding the Cynefin framework

A brief overview of the Cynefin framework

The Cynefin framework is a problem-solving model developed to help leaders make decisions within the context of unique and complex situations. Developed by Dave Snowden in the early 2000s, this framework emphasizes the idea that every problem is different and requires a tailored approach for resolution. The framework categorizes problems into five domains – Obvious, Complicated, Complex, Chaotic, and Disorder, each requiring a different strategy for addressing them effectively.

By understanding the characteristics of each domain and applying the corresponding approach, organizations can navigate through uncertainties, make sense of complex situations, and make informed decisions. The Cynefin framework provides a structured way to approach problems, analyze data, engage stakeholders, and determine the best course of action based on the nature of the problem at hand. This adaptive and flexible framework can be applied at all levels of an organization to enhance decision-making processes and achieve successful outcomes.

The relevance of Cynefin in everyday life

The Cynefin framework is not just a tool for consultants and senior management types, but it is also highly applicable in everyday life. By understanding the different domains within the framework, individuals can approach various situations with a more informed and strategic mindset. Whether it’s making decisions at work, solving personal problems, or navigating complex relationships, the Cynefin model offers a structured approach to sense-making and problem-solving in all aspects of life. Its relevance lies in its ability to help individuals adapt to the unique characteristics of each situation and make more effective decisions based on the context at hand.

Case Study: Applying Cynefin in decision-making

Using Cynefin to Evaluate Homeowner and Flood Insurance Options

When evaluating homeowner and flood insurance options, the Cynefin framework can be a helpful tool to navigate the complexity of choosing the right policy, provider, and options.

In the Simple domain, where the relationship between cause and effect is clear, you may consider basic homeowner insurance options that cover common risks such as fire or theft. These policies are straightforward and easy to understand, making them suitable for situations where the risks are well-known and easily mitigated.

Moving into the Complicated domain, where the relationship between cause and effect is less obvious, you may need to consult with experts or insurance agents to analyze and understand the different flood insurance options available. By using a “Sense-Analyze-Respond” approach, you can gather information, compare policies, and make an informed decision based on your specific needs and circumstances.

In the Complex domain, where the relationship between cause and effect is unpredictable, you may need to consider more comprehensive homeowner and flood insurance options that offer additional coverage for unforeseen events. This may involve looking at policies that include coverage for natural disasters, water damage, and other potential risks that are not easily mitigated.

Finally, in the Chaotic domain, where the situation is unstable and rapidly changing, you may need to act quickly to protect your home and assets in the event of a flood or other disaster. This could involve seeking immediate assistance from emergency services, contacting your insurance provider, and documenting any damage for future claims.

By applying the Cynefin framework to evaluate homeowner and flood insurance options, you can make a more informed decision that aligns with your unique circumstances and needs. This approach allows you to assess the complexity of the situation, consider different factors, and choose the best insurance options to protect your home and assets in the face of uncertainty.

Summary

The Cynefin framework is a valuable tool to navigate the complexity of choosing homeowner and flood insurance options. In the Simple domain, basic homeowner insurance options provide coverage for common risks. In the Complicated domain, consulting experts or insurance agents can help analyze and understand different flood insurance options. In the Complex domain, more comprehensive policies that provide coverage for unforeseen events may be necessary. In the Chaotic domain, acting quickly to protect your home and assets is key. By applying the Cynefin framework, you can make an informed decision that aligns with your unique circumstances and needs, ensuring that you have the best insurance options to protect your home and assets in the face of uncertainty.

Personal Use Example

Here’s a textual representation of the Cynefin model I used for evaluating homeowner and flood insurance options recently:

Cynefin Framework for Insurance Evaluation:

  1. Clear
    • Comparing premiums
    • Evaluating deductibles
    • Assessing policy limits
    • Simple choices with clear outcomes
  2. Complicated
    • Analyzing policy exclusions
    • Understanding endorsements
    • Reviewing specific coverage limits
    • Requires expert advice for thorough evaluation
  3. Complex
    • Assessing future flood risks
    • Considering climate change impacts
    • Evaluating long-term sustainability of insurance providers
    • Involves unpredictable factors and requires adaptive strategies
  4. Chaotic
    • Handling emergency responses
    • Managing immediate claims post-disaster
    • Making urgent decisions without clear information
    • Focuses on immediate action and resolution
  5. Disorder (Central Area)
    • Situations where it’s unclear which quadrant applies
    • Initial assessment phase before categorizing into appropriate quadrants

This framework helped me to categorize and address various aspects of insurance evaluation based on the nature and complexity of the factors involved.

 

 

Don’t Underestimate the Value of Progress

I love self experimentation. I like trying to find ways to grow my skills, learn new things and optimize my life. I find learning new things not just rewarding, but enriching-that is learning seems to make my life significantly richer and brighter with each new skill and insight. That said, I am a recovering type A personality, and like most type A personalities I’ve lived a life heavily focused on goal setting and goal achievement.

I suppose goal setting has always been a big part of my life. I was, after all, a high stress and high anxiety child. I can remember doing extensive goal setting exercises in middle and high school, and of course, I remember the stress of pushing myself to get decent grades and to stay focused on the learning at hand. As I transitioned into an adult, and an entrepreneur, goal setting became a huge part of my life. I came of age in the days of Stephen Covey, when carrying a paper planner and doing daily goal setting was a part of the corporate mantra. Later, I joined Amway, where goal setting and so-called “dream building” were a part of the business culture. I’ll save my Amway stories for another day, but suffice it to say, I was fully indoctrinated in goal setting by the time I opened the beginning of a string of businesses.

Fast forward 30 years and you get to today. Now, I’m a serial entrepreneur, a part-time ex-pat and a recovering type A personality, with the emphasis on recovering. I still do goal setting regularly and I have a variety of daily practices which I follow closely. But, unlike the days of my entrepreneurial youth, I tend not to focus on the end goal as a destination, but as a general direction in which to focus my efforts. This probably seems like a subtle change to many of you, but to me it is life-changing. You see, I’ve learned to stop tying my self-worth to achievement of a very large goal at the end of a usually complex and difficult struggle. Instead, I now endeavor, and judge myself, against the yardstick of improvement. Generally speaking, I ask myself “Did I make 1% improvement toward my goals today?”.

I originally learned about the 1% better approach from James Altucher . He mentions it in many of his books and it is a frequent topic on his podcast. Basically, he asks himself a set of questions every day, such as “Did I make myself 1% better today?” And he does that across a set of categories which he has defined. I adapted this technique, unaware of its historic tradition, to my life several years ago and have seen great benefit from it over the long run.

It turns out, that the 1% approach to improvement has a pretty significant historic tradition. That tradition, called Kaizen, dates back quite further than James. I’ve included a link, for those of you interested in learning about the history of this approach. No matter how it came into my life, or the history behind it, I am just thrilled with the difference it has made.

So, why am I telling you all this? It’s because I want to share with you a very simple but powerful insight that I gained from this approach. That insight, is to value progress. For so many years, I only could see the value of reaching the end goal, and I realize now, that I was blind to the joys of the progress along the way. Be better than I was, and learn from my mistakes. Learn to appreciate each step of the journey. Learn to appreciate progress.

Let me give you a couple of examples of how powerful this concept has turned out to be in my life recently. One of the goals I’ve been pursuing this year is to raise my number of Kiva loans to 100. Today, my number of loans sits at 73. I still have a ways to go before the end of the year to hit my goal, but I have a plan to make that happen. Now, I could be down on myself because it is the middle of November and I’m still quite a few loans away from hitting my goal. However, in the last 30 days, thanks to help from some of my friends who donated gift cards to my Kiva account, I’ve made several loans and thus helped several families around the world. Every day that I make a loan, I improve the lives of distant entrepreneurs and their families, as well as those in their community in many cases. Thus, even without hitting my goal of 100 loans at this moment, I have managed to help people and improve people’s lives with the progress I’ve made. I’ve gotten notes and updates from a few of them, describing their progress and thanking me for my help. I celebrate those notes and my being fortunate enough to help others. I’m not stressed about hitting my goal, because I am grateful for the progress that I’ve made thus far and the help I’ve been able to give to those who need it.

Another example of appreciating progress came in the last few months in the area of exercise. At the beginning of the year, I set a goal for 2018 to restore my mobility and flexibility to prevent injuries. I had a concrete, measurable achievement that I used as a test of whether or not I had hit this goal. For personal reasons, I’ll leave that test out of this discussion. But, suffice it to say, that I have a metric that I’m trying to hit. To accomplish that metric, I also defined a set of activities and a frequency that I would perform those actions as a sub goal toward achieving my overall goal of passing the test. Now, here we are in the middle of November and I am very close to hitting my goal in passing the test. In fact, barring a physical illness or injury, I should be able to pass the test in early December. But, here’s the amazing thing, as I have been working on the larger goal in accomplishing the subgoal on a week to week basis, the improvement has been amazing. Each week, I get more and more mobility and that leads to significantly improved comfort, balance, patience and an overall sense of just feeling “better”. I’ve also gained additional physical capabilities along the way. This has translated into increased comfort and mastery while practicing various physical activities that I enjoy. Once again, even though I haven’t hit my overall goal yet, the journey has been rewarded at its own pace along the way. Nearly every day, I take a little time and appreciate that progress. I remind myself in gratitude of those changes in the progress that they represent. Just that simple reframing and recognition of each step and its return has made a huge difference in my happiness and contentment.

I know. I know. By now, a lot of my type A personality friends have either stopped reading, or saying to themselves that this seems like such a small and trite thing that it couldn’t possibly be useful. “I’d rather stay focused on the larger goal.”, they are probably saying to themselves. That’s okay. I don’t feel that I lost track of my larger goals. I don’t feel lost, wayward or listless. I also don’t feel as much anxiety and trepidation as I used to. In fact, I feel like I get more done now than I used to. I feel like I hit my goals more readily and with more satisfaction than ever before in my adult life. What works for me, might not work for you. I’m certainly not writing this to tell you that my way is the right way. Instead, if you are one of my type A personality friends, I just want you to be aware that there are other ways to think about the problem. That’s it, that’s the sole agenda I have.

Maybe someday, I’ll dig a little deeper into my time at Amway or I’ll tell a few more stories about all of the lessons I learned there. But for now, I hope this writing helped you and I look forward to hearing from many of you that have questions or that want to share their own stories about valuing progress. You know how to find me, I am @LBHUSTON on most of the socials. As always, thanks for reading and I look forward to hearing from you.

Sometimes The Best Answer is Better Questions…

Let’s face it – we live in a world of answers. Nearly all of us has a little box in our pocket that we can ask anything and get back some form of answer. Maybe it’s blogger content, scientific study results, news feeds, or a meme about our interest along with cats or tacos – but the ability to get answers is almost ubiquitous. You can ask about anything, as well; from the mating habits of Sudanese moths to the ingredients in a Pina Colada and everything in between.
Even when we aren’t explicitly seeking answers, data is still everywhere. There’s the web, of course, and printed materials. There’s video and audio on billions of subjects that would take thousands of lifetimes to consume. Then there is social media – a never ending barrage of stream of consciousness from around the globe, expressed in short bursts or pictures (often with tacos). All of that data and all of that access to communication is driving down the value of answers each and every day. Why learn and memorize when you can find it in a few seconds?
What’s amazing about that, is that the value of questions is actually rising, even as answers become trivial. Looking at a problem, and being able to derive the questions you need to search for to find the most appropriate answer is a modern day super power. Identifying the right series of questions that allow someone to link answers together and walk down a path of data to enlightenment is a mystifying, awe inspiring super power in these days of the information age.
However, not all questions are created equal, are they? Not all paths lead to compounding knowledge and insight. Many only lead in circles or back to pictures of cats, or tacos, or cats with tacos…
How can you get better at creating the right questions and knowing what questions to ask and in what order to ask them? The answer is, of course, repetition. Practice makes perfect, as the old saying goes. You have to do the work of generating questions (almost like mental pushups) on a daily basis, so that when you need them for real, you have the skill to build the right path to insight. To make that happen, you have to flex those question muscles and work through them against a variety of topics every day. Like pushups, if everyday, you generate a set of 10-20 questions and follow them down a research path, you’ll find that you get better and better at the process, until one day, like pushups again – you can flex without pain, confusion or hesitation.
Give it a shot. Pick a random subject every day and try and ask 10-20 questions that you think are interesting about that subject via Google or your favorite search engine. It’s OK to follow the rabbit holes, and keep pushing forward. You’ll be surprised what you learn, and even more surprised at how much easier generating good questions becomes.
Want better answers? Learn to ask better questions. It leads to a better life.

Why I Make Things

I spent the first 20 years of my career breaking things. I am good at breaking stuff. I am a decent hacker, a semi-talented reverse engineer and a very curious deconstructionist. I yearn to tear things down, to tweak, to iterate, to improve and to use things in ways that were entirely unintended by their makers. As long as I can remember, I have loved these engagements.

I grew up in a print shop with my Dad, tearing down presses, opening and rebuilding motors and playing with type. I absorbed the power of making something on a printing press and the amplification that it represented at a visceral level. One of my earliest mentors, Bob Gent, furthered this enthrallment with print throughout high school, and even threw in my basic electronics education to boot! My Mom, another major icon in my life, was a computer professional. She was working in mainframe shops doing operations, quality control, management & some light development. She let me cut my teeth in the tape library & keypunch rooms. I later worked there after high school and during college as a tape librarian and eventually a printer technician/junior operator.

It was there, on that first corporate job, that a few people like Jim & Su Klun, Mike Davis, Diane DeFallo, Gary Shank, Art Smith and others taught me about coding, scripting, PCs, communications, EDI and how to be more than a technician. Art, in particular, taught me that it was great to be smart, but that you could take those skills and make a life, a business and some joy. I was an attentive student, even if it didn’t seem like it at the time. I was paying attention. And, because of their lessons, I made things – software/scripts, a BBS, business processes, a HUGE ego :), and I started businesses. I started generating ideas, working on them, chasing them, building them. I made myself happy by pursuing them, even the ones that crashed and burned. I learned that making is a form of hope. It’s a way to put forth something that represents your will to change the world, even if it is in some small way, (I supposed Aleister Crowley would be proud…).

Over the years, since then, I have made many businesses, products, written part of a book, been a published poet several times, created several groups for different purposes, made a symposium that ran for 5 years, written hundreds of articles for a magazine, taught myself to be a speaker and presented at conferences around the world, build processes and tools in use by thousands of people on a global scale. I have been and am – a maker. And I have loved every moment of it. I see making things – be it code, hardware or words, as a tribute to those mentors. I honor each of them with everything I do. I am a part of the reflection of the sum of their inputs. I make because that is exactly what they taught me to do…